Privacy Policy

Welcome to YoYo Casino. We protect your privacy and want you to have a positive experience on our website. This Privacy Policy outlines how YoYo Casino collects, uses, processes, and protects your personal information when you use our services. It also explains your rights regarding your data and how you can exercise them. By accessing or using YoYo Casino, you agree to the terms of this Privacy Policy. Please read it carefully.

YoYo Casino operates under a license from our licensing authority. This ensures all our operations, including data handling, comply with stringent regulatory standards. Our commitment extends to applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European customers, to safeguard your personal data.

YoYo Casino collects various types of information, both directly from you and automatically as you interact with our platform. This information allows us to manage your account, process transactions, and enhance your gaming experience.

• Personal Identifiable Information (PII): This includes data you provide when you register an account, such as your full name, date of birth, email address, postal address, phone number, and nationality. We also collect identification documents, like passports or driver's licenses, for identity verification and anti-money laundering (AML) purposes, as required by law.
• Financial Information: When you make deposits or withdrawals, we collect payment details, including credit/debit card numbers, bank account information, and e-wallet details. YoYo Casino does not store full payment card numbers on its servers, instead relying on secure, PCI-compliant payment processors.
• Transactional Data: We record details of your bets, deposits, withdrawals, and other activities on our platform. This helps us manage your account, provide customer support, and monitor for fraudulent activity.
• Technical Data: When you access YoYo Casino, we automatically collect information about your device and browsing activity. This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, and referring/exit pages.
• Communication Data: Records of your interactions with our customer support team, including emails, chat logs, and phone call recordings, are kept to improve our service and for dispute resolution.
• Marketing and Communication Preferences: We record your preferences regarding receiving marketing communications from us and our third parties.

YoYo Casino uses the information we collect for several essential purposes, all aimed at delivering a secure, enjoyable, and compliant gaming environment.

• Account Management: To set up and manage your YoYo Casino account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Provision: To operate our games, provide customer support, and ensure the smooth functioning of our website and mobile applications.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts. This includes monitoring account activity and using advanced security measures to protect your data.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, responsible gaming checks, and reporting requirements to our licensing authority.
• Marketing and Promotions: To send you promotional offers, bonuses, and updates about YoYo Casino services that we believe may interest you, based on your preferences. You can opt out of marketing communications at any time.
• Service Improvement: To analyze how our services are used, gather feedback, and improve our games, website functionality, and overall user experience.
• Personalization: To tailor your experience on YoYo Casino, offering personalized content and recommendations based on your gaming history and preferences.

Under GDPR, YoYo Casino must have a legal basis to process your personal data. We rely on the following bases:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract (e.g., creating and managing your account, processing transactions).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering regulations, responsible gaming requirements, age verification).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by YoYo Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, network and information security, improving our services, direct marketing where permitted by law).
• Consent: In specific situations, we may ask for your explicit consent to process your data for a particular purpose, such as sending you certain marketing communications. Where consent is the legal basis, you have the right to withdraw your consent at any time.

YoYo Casino may share your personal information with third parties in specific circumstances, always ensuring appropriate safeguards are in place.

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually obligated to protect your data and only use it for the purposes specified by YoYo Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a valid request from government or law enforcement authorities, including our licensing authority. This includes situations where we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.
• Affiliates and Business Partners: With your consent, or where there is a legitimate interest, we may share anonymized or aggregated data with our affiliates and business partners for analytical or marketing purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

YoYo Casino will never sell your personal data to third parties for their independent marketing purposes.

The security of your personal data is paramount to YoYo Casino. We implement robust technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

• Encryption: All sensitive data transmitted between your device and our servers is protected using industry-standard SSL (Secure Socket Layer) encryption.
• Access Control: Access to your personal data is restricted to authorized personnel only, who are bound by strict confidentiality agreements.
• Firewalls and Intrusion Detection: Our systems are protected by advanced firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems.

While we protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, YoYo Casino cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

As a user of YoYo Casino, you have several rights regarding your personal data under applicable data protection laws:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that YoYo Casino correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.
• Right to Lodge a Complaint: You can lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact our customer support team as detailed in the "Contact Us" section. We will respond to your request in accordance with applicable laws.

YoYo Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Performance Cookies: These cookies collect information about how you use YoYo Casino, such as which pages you visit most often, to help us improve website performance.
• Functionality Cookies: These cookies allow us to remember choices you make (like your username or language preference) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Disabling cookies may affect the functionality and your experience on YoYo Casino.

YoYo Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by the type of data, the purpose of processing, and any legal or regulatory obligations.

Typically, we retain account information for the duration of your active account and for a period thereafter as required by anti-money laundering and regulatory obligations (usually 5 to 7 years after account closure). Transactional data and communications are also retained for similar periods to comply with legal requirements and for potential dispute resolution. After the retention period expires, your personal data will be securely deleted or anonymized.

As a global online casino, YoYo Casino may transfer your personal data to countries outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your home jurisdiction.

When we transfer your data internationally, we take appropriate measures to ensure that your personal data receives an adequate level of protection. This typically involves implementing standard contractual clauses approved by the European Commission, relying on the recipient's Privacy Shield certification (for transfers to the US, where applicable), or other legally recognized mechanisms to safeguard data transfers.

YoYo Casino services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records.

If you believe that a child has provided us with personal information, please contact us immediately using the details provided in the "Contact Us" section.

YoYo Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory guidelines. Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you via email or a prominent notice on our website prior to the changes becoming effective.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us.

You can reach YoYo Casino customer support team via:

• Email: [email protected]
• Live Chat: Available 24/7 on our website.

Our dedicated team assists you and ensures your privacy rights are respected.